Privacy Policy

Synap is a relationship manager that helps you keep up with the people in your working life. It is operated by Rampant LLC (“we”, “us”). This policy explains what we collect when you use synap.ai, app.synap.ai and the Synap integrations, why we collect it, and the choices you have. Synap is in early access, and we will update this policy as the product changes.

The short version

• Your data is yours. We use it to run Synap for you, and for nothing else.
• We do not sell your data, rent it, or share it with advertisers or data brokers.
• From connected mailboxes Synap reads who you wrote to and met with, not what the messages say.
• You can disconnect any account at any time, download a copy of your data, and delete your account yourself in Settings.

What we collect

Account details. Your email address and sign-in information. If you join the waitlist, we keep the email address you gave us.

What you put into Synap. The people you keep track of and what you record about them: names, companies, contact details, important dates, notes, interactions, referrals, tags, groups, pipelines and deals. Voice captures you record are turned into text; business card photos you take are read to fill in a person. Information about the people in your network is information you provide, and you are responsible for having the right to keep it.

Microsoft 365, when you connect it. With your permission through Microsoft’s own sign-in, Synap uses Microsoft Graph to:

• read and update your Outlook contacts, so people stay in step between Synap and Outlook;
• read basic message details (sender, recipients, subject line and date, using the Mail.ReadBasic permission) so that emails log themselves as interactions. Synap does not read message bodies or attachments;
• read your calendar events and attendees so meetings log themselves, and write important dates to a calendar named “Synap” in your account.

Other imports, when you use them. People you import from Pipedrive, Google Contacts or a contacts (.vcf) file.

Assistant connections. If you connect an AI assistant (such as ChatGPT) to Synap, we record the connection so you can see and revoke it. The assistant can then read and change your Synap data on your instruction.

Technical information. Basic logs our hosting providers keep to run and secure the service, such as IP addresses, browser type and request times. We do not use advertising trackers.

How we use it

• To provide Synap: your Today view, reminders, Orbit cadences, follow-ups, pipelines and search.
• To prepare briefings and news alerts. For a briefing about a person or company, and for news about people in your closer orbits, Synap sends names and companies to search services and reads public web pages and news results. Briefings use public professional sources only; Synap does not buy people-search data or look up individual court records.
• To keep the service secure, fix problems, and reply when you contact us.

We do not use your data to train AI models, and we do not show you ads.

AI processing

Some features use language models: transcribing voice captures, reading business cards, suggesting follow-ups from notes, matching unknown email addresses, and writing briefings and news summaries. These requests go to models hosted by our infrastructure partners (Hoonify, and a model gateway we operate) that are configured not to keep logs of the text sent to them. Synap does not send your data to consumer AI services.

Who helps us run Synap

We share data only with the service providers that run Synap on our behalf, and only what each one needs:

• Supabase, which hosts our database and sign-in;
• Netlify, which hosts the website and app;
• Microsoft, when you connect a Microsoft 365 account;
• Hoonify, for model hosting as described above;
• Brave Search, Google News and GDELT, which receive search terms for briefings and news alerts;
• an email provider that sends sign-in and account messages.

We may also disclose information if the law requires it, to protect people’s safety or our rights, or as part of a merger or sale of the business, in which case this policy continues to apply to your data.

Security

Data is encrypted in transit. Each account’s data is kept separate at the database level, and the tokens for connected accounts are encrypted before they are stored. No system is perfectly secure, and we will tell you promptly if a breach affects your data.

How long we keep it

We keep your data while your account is open. When you disconnect an account, Synap stops reading it. When you delete your account (Settings, then Account), your account and the workspaces only you are in are deleted right away, and copies in backups within 30 days, except where the law requires us to keep something longer. Backups age out on their normal schedule.

Your choices and rights

• Disconnect Microsoft 365 or any other import from Synap, or revoke access in your Microsoft account settings.
• See, correct, export or delete your data. Export and account deletion are in Settings, then Account; for anything else, email info@synap.ai and we will help within 30 days.
• Depending on where you live (for example under the GDPR or California law), you may have further rights, such as to object to processing or to complain to a regulator. We honor them for every user.
• If you are someone kept in a Synap user’s network and want to ask about your information, email info@synap.ai.

Where data is processed

Synap is run from the United States, and your data may be processed there and in other countries where our providers operate.

Children

Synap is a tool for working adults and is not meant for anyone under 18.

Changes

If we change this policy, we will update the date above and, for meaningful changes, tell you in the app or by email before they take effect.

Contact

Rampant LLC, 20 N Gould St, Ste N, Sheridan, WY 82801. Email info@synap.ai.